At [kundli dekho], we are deeply committed to providing you with a trustworthy, transparent, and fair shopping experience. This Cancellation and Refund Policy governs all purchase cancellations and refund requests made on our website.
This policy is formulated in compliance with:
- The Consumer Protection Act, 2019 (India)
- The Consumer Protection (E-Commerce) Rules, 2020
- The Information Technology Act, 2000
Please read this policy carefully before completing your purchase. By purchasing from us, you acknowledge and agree to this policy.
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IMPORTANT: NATURE OF OUR PRODUCTS
All products sold on [Your Website Name] are DIGITAL PRODUCTS (eBooks in PDF format). Once a digital product has been delivered electronically to your registered email address and the download link has been accessed, the transaction is considered complete. This is standard practice for all digital goods under Indian and international e-commerce norms.
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1. ORDER CANCELLATION POLICY
1.1 Cancellation Before Delivery:
If you wish to cancel your order and the eBook has NOT yet been delivered (i.e., the download link has not been sent to your email), you may request an immediate cancellation by contacting us at kundlidekhe@gmail.com within 1 hour of placing your order.
We will cancel your order and initiate a full refund to your original payment method, provided delivery has not commenced.
1.2 Cancellation After Delivery:
Once the eBook download link or file has been sent to your registered email address, the product is considered delivered and accessed. At this stage, cancellation is not possible, as the digital product has already been made available to you.
This is in accordance with the Consumer Protection (E-Commerce) Rules, 2020, which recognizes that digital goods cannot be "returned" once delivered and accessed.
1.3 How to Request Cancellation:
Email us at [kundlidekhe@gmail.com] immediately after placing your order with:
- Subject: "Cancellation Request – [Your Order ID]"
- Your full name and registered email
- Reason for cancellation
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2. REFUND ELIGIBILITY
We have a fair and transparent refund policy. Refunds are considered on a case-by-case basis. Please review the following to understand whether your situation is eligible.
2.1 SITUATIONS ELIGIBLE FOR A FULL REFUND:
Situation A – Non-Delivery of Product:
If you have not received your purchased eBook within 24 hours of successful payment, and our investigation confirms the failure was due to an error on our end (server failure, email system error), you are eligible for a full refund.
Situation B – Duplicate Payment / Double Charge:
If due to a payment gateway error your account was charged twice for the same order, you are entitled to a full refund of the duplicate amount.
Situation C – Wrong Product Delivered:
If you receive a different eBook than the one shown on the product page at the time of purchase, you are eligible for either:
(a) Replacement — delivery of the correct eBook at no extra cost, or
(b) Full refund — at your preference
Situation D – Completely Corrupted File:
If the eBook file delivered to you is completely unreadable, corrupted, or cannot be opened on any standard PDF reader, and we are unable to resend a functional copy within 48 hours, you are eligible for a full refund.
2.2 SITUATIONS NOT ELIGIBLE FOR REFUND:
The following situations do not qualify for a refund:
(a) You changed your mind after the eBook was delivered
(b) You purchased the wrong eBook due to your own error (we may offer store credit at our discretion)
(c) You found similar content available for free elsewhere on the internet
(d) You did not read the product description, table of contents, or preview (if available) before purchasing
(e) Personal dissatisfaction with astrological predictions, interpretations, or remedies — as these are belief-based and subjective in nature
(f) Refund is requested after 7 calendar days from the date of purchase
(g) You violated our Terms and Conditions (e.g., redistribution of the eBook)
(h) Technical issues caused by your own device, software, or internet connection that we cannot reproduce or confirm
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3. HOW TO SUBMIT A REFUND REQUEST
If you believe your situation qualifies for a refund, please follow these steps:
Step 1: Email us within 7 days of your purchase at [kundlidekhe@gmail.com]
Step 2: Use the subject line: "Refund Request – Order ID [Your Order ID]"
Step 3: Include all of the following in your email:
- Your full name
- Email address used for purchase
- Razorpay Order ID or Payment ID
- Date of purchase
- Clear reason for refund request
- Supporting evidence (screenshot of payment, screenshot of error, etc.)
Step 4: Our support team will acknowledge your request within 24 hours and review it within 3–5 business days.
Step 5: You will receive a written decision (approval or rejection with reason) via email.
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4. REFUND PROCESSING AND TIMELINES
If your refund is approved:
4.1 Refunds are credited to your original payment method — credit card, debit card, UPI, or net banking.
4.2 We initiate the refund from our end via Razorpay within 2–3 business days of approval.
4.3 After we initiate the refund, Razorpay typically takes an additional 5–7 business days to process and credit the amount to your account. This timeline is determined by Razorpay and your bank — it is outside our control.
4.4 Total expected refund time: 7–10 business days from the date of refund approval.
4.5 You will receive an email confirmation once we have initiated the refund from our side.
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5. PARTIAL REFUNDS
In exceptional circumstances — for example, where you purchased a multi-part eBook series and only one part was delivered incorrectly — we may, at our sole discretion, offer a partial refund proportional to the undelivered or defective portion. This will be communicated to you in writing before processing.
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6. STORE CREDIT OPTION
In some non-eligible refund situations (e.g., purchasing the wrong eBook by mistake), we may, at our discretion, offer store credit equivalent to the purchase amount. This credit can be used toward any other purchase on our website within 90 days.
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7. CHARGEBACKS AND PAYMENT DISPUTES
We strongly request that you contact us directly at [jackwithguide@gmail.com] before raising a chargeback or payment dispute with your bank. In most cases, we can resolve your concern faster through direct communication.
Filing an unjustified chargeback may result in suspension of your account on our platform and may affect your ability to make future purchases.
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8. CONTACT FOR REFUND AND CANCELLATION QUERIES
Email: [kundlidekhe@gmail.com]
Subject Format: "Refund Request – [Order ID]" or "Cancellation Request – [Order ID]"
Phone: +91-[8767591725]
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Grievance Officer: kundlidekho.online
We are committed to treating every customer fairly and resolving every genuine concern with transparency and respect.