[Kundli dekho] ("we," "us," "our," or "the Website") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our digital products (astrology eBooks).
This Privacy Policy is published in compliance with:
- The Information Technology Act, 2000 (India)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
- The Consumer Protection Act, 2019
By using our website or purchasing our products, you consent to the collection and use of your information as described in this Privacy Policy.
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1. INFORMATION WE COLLECT
We collect the following categories of personal information:
1.1 Information You Provide Directly:
- Full name
- Email address
- Phone number
- Billing address / city / state / PIN code
- Any additional details provided during customer support inquiries
1.2 Transaction and Purchase Data:
- Order details, product(s) purchased, transaction amount
- Payment confirmation reference (not card/UPI details — see Section 4)
- Purchase history and order timestamps
1.3 Automatically Collected Technical Data:
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent, referring URL
- Cookie data (see Section 8)
1.4 Communication Data:
Any emails, messages, or feedback you send us for support, queries, or complaints.
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2. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
(a) To process your purchase and complete transactions
(b) To deliver your purchased astrology eBook to your registered email address
(c) To send order confirmation, payment receipts, and delivery notifications
(d) To provide customer support and respond to your queries or complaints
(e) To resolve disputes, troubleshoot problems, and enforce our Terms and Conditions
(f) To send you promotional emails about new astrology eBook launches or offers — only if you have opted in (you may opt out at any time)
(g) To analyze website traffic and improve our website, products, and services
(h) To prevent fraudulent transactions and enhance the security of our platform
(i) To comply with applicable legal and regulatory obligations
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3. LEGAL BASIS FOR PROCESSING (CONSENT)
By using our website and/or making a purchase, you provide your informed consent to the collection and processing of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at [your@email.com], though withdrawal may affect our ability to provide services to you.
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4. PAYMENT DATA AND FINANCIAL SECURITY
We do not collect, store, or process your credit card numbers, debit card numbers, UPI IDs, CVV codes, or net banking credentials on our servers.
All payment transactions are processed exclusively through Razorpay Payment Solutions Private Limited, an RBI-regulated, PCI-DSS Level 1 compliant payment gateway. All financial data is encrypted using SSL/TLS technology and handled directly by Razorpay in accordance with their security standards.
For more information, please review Razorpay's Privacy Policy at: https://razorpay.com/privacy/
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5. DATA SHARING AND DISCLOSURE
We respect your privacy. We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
We share your information only in the following specific and limited circumstances:
5.1 Payment Processing:
With Razorpay Payment Solutions Pvt. Ltd. for secure transaction processing.
5.2 Email Delivery:
With our email service provider for sending order confirmations and eBook delivery links.
5.3 Analytics:
With Google Analytics (or similar tools) to understand website traffic and usage patterns. These tools receive anonymized, aggregated data and do not identify individual users.
5.4 Legal Requirements:
We may disclose your information to law enforcement agencies, government authorities, or courts if required by applicable Indian law, court order, or legal process.
5.5 Business Transfers:
If our business is acquired, merged, or undergoes a restructuring, your information may be transferred as part of that transaction. We will notify you before this occurs.
5.6 Consent-Based Sharing:
With your explicit written consent for any other purpose not mentioned above.
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6. SENSITIVE PERSONAL DATA OR INFORMATION (SPDI)
Under the IT Rules, 2011, certain categories of data are classified as Sensitive Personal Data or Information (SPDI). We collect only the minimum information necessary to process your order. We do not collect or store sensitive financial credentials such as passwords, card PINs, or OTPs.
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7. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy:
- Order and transaction data: Retained for 7 years for accounting, tax, and legal compliance purposes
- Email communication records: Retained for 2 years
- Technical/analytics data: Retained for 12 months in aggregated, anonymized form
After the applicable retention period, your data is securely deleted or anonymized.
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8. COOKIES POLICY
Our website uses cookies — small text files placed on your device — to enhance your browsing experience and analyze website traffic.
Types of cookies we use:
(a) Essential Cookies: Required for basic website functionality (login sessions, cart)
(b) Analytics Cookies: Google Analytics cookies to track page visits and user behavior
(c) Preference Cookies: To remember your language and display preferences
You can control and manage cookies through your browser settings. Note that disabling certain cookies may impact website functionality. Your continued use of our website after being informed about cookies constitutes your consent to their use.
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9. YOUR RIGHTS AS A USER
Under applicable Indian law and general privacy principles, you have the following rights:
(a) Right to Access: Request a copy of the personal data we hold about you
(b) Right to Correction: Request correction of inaccurate or incomplete data
(c) Right to Deletion: Request deletion of your personal data (subject to legal obligations)
(d) Right to Withdraw Consent: Withdraw consent for marketing communications at any time
(e) Right to Grievance: File a complaint with our Grievance Officer (see Section 11)
To exercise any of these rights, please email us at [your@email.com] with the subject line "Privacy Rights Request."
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10. DATA SECURITY
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. These include:
- SSL/TLS encryption on all data transmission
- Secure, access-controlled servers
- Regular security audits and monitoring
- Restricted employee access to personal data on a need-to-know basis
However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
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11. GRIEVANCE OFFICER — PRIVACY COMPLAINTS
In accordance with the Information Technology Act, 2000, and IT Rules 2011, we have designated a Grievance Officer to handle privacy-related complaints:
Name: pawan yadav
Designation: Grievance Officer
Email: kundlidekhe@gmail.com
Phone: +91-8767591725
Address: Nashik, Maharashtra, India
We will acknowledge privacy complaints within 24 hours and endeavor to resolve them within 15 days of receipt.
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12. THIRD-PARTY WEBSITES
Our website may contain links to external third-party websites for reference or convenience. We have no control over the content, privacy practices, or policies of these external sites. We strongly encourage you to read the privacy policy of every website you visit. We are not responsible for the practices of any third-party website.
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13. CHILDREN'S PRIVACY
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without verified parental consent, we will delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.
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14. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
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15. CONTACT US — PRIVACY ENQUIRIES
For any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Kundli dekho
Email: kundlidekhe@gmail.com
Phone: +91-8767591725
Address: Nashik, Maharashtra – [422113], India
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST text here...