We are always here for you. Whether you need help with your order, have a question about an astrology eBook, or simply want to share feedback — our team is ready to assist you with warmth and care.
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OUR CONTACT DETAILS
Business Name: [Pawan Yadav]
Website: www.kundlidekhe.online
Email: [kundlidekhe@gmail.com]
Phone: +91-8767591725
Address: Nashik, Maharashtra – [422113] India
Support Hours: Monday to Saturday | 10:00 AM to 6:00 PM IST
(Closed on Sundays and national public holidays)
Response Time Commitment:
- Email queries: Reply within 24 hours on working days
- Phone calls: Available during support hours
- Urgent delivery issues: Resolved within 4 hours on working days
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HOW CAN WE HELP YOU?
We handle all types of customer concerns. Here is a quick guide to reaching the right support:
FOR ORDER AND DELIVERY ISSUES:
If you have not received your eBook within 24 hours of payment, or received a wrong product, email us at kundlidekhe@gmail.com with:
- Your full name
- Registered email address
- Order ID or Razorpay Payment ID
- Screenshot of payment confirmation (if available)
FOR REFUND AND CANCELLATION REQUESTS:
Please read our Cancellation and Refund Policy on our website first. If your concern still applies, email us at [KUNDLIDEKHE@GMAIL.COM] with the subject line: "Refund Request – [Order ID]"
FOR PRODUCT QUERIES (BEFORE PURCHASE):
Not sure which astrology eBook is right for you? Our team of experienced astrology enthusiasts can guide you based on your area of interest — Kundali, Numerology, Vastu, Palmistry, or general Vedic Astrology. Simply email us or call during support hours.
FOR TECHNICAL ISSUES:
If you are having trouble opening, downloading, or reading your eBook, please email us with your device type, operating system, and a screenshot of the issue. We will respond with a compatible format or an alternative delivery method promptly.
FOR GENERAL FEEDBACK AND SUGGESTIONS:
Your feedback helps us create better astrology content. We genuinely appreciate every message and review. Please write to us at [jackwithguide@gmail.com].
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GRIEVANCE OFFICER (MANDATORY UNDER IT ACT 2000)
In accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have designated a Grievance Officer for addressing formal complaints from users:
Name: [PAWAN YADAV]
Designation: Grievance Officer
Email: kundlidekhe@gmail.com
Phone: +91-8767591725
Address: Nashik, Maharashtra – [422113], India
The Grievance Officer will:
- Acknowledge your complaint within 24 hours of receipt
- Resolve your complaint within 15 days of acknowledgment
- Keep all complaint information confidential
You may contact the Grievance Officer for:
- Privacy and data concerns
- Content-related complaints
- Unresolved customer service issues
- Any violation of your rights as a user
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ESCALATION PROCESS
If your concern is not resolved to your satisfaction through our standard customer support, please follow this escalation path:
Step 1: Contact our standard support at kundlidekhe@gmail.com
Step 2: If unresolved within 5 working days, write to our Grievance Officer at jackwithguide@gmail.com
Step 3: If still unresolved, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019
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FOLLOW US ON SOCIAL MEDIA
Connect with us for free daily astrology insights, planetary updates, festival rituals, and new eBook announcements:
Facebook: facebook.com/[YourPage]
Instagram: instagram.com/[YourHandle]
YouTube: youtube.com/[YourChannel]
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IMPORTANT NOTE
For all order-related communications, please always mention your:
1. Registered email address used during purchase
2. Order ID / Razorpay Payment Reference Number
3. Date of purchase
This helps us locate your order instantly and resolve your query much faster.