.SHIPPING POLICY (DIGITAL DELIVERY POLICY)
Thank you for choosing [Your Website Name] for your astrology learning journey. This Shipping Policy — also referred to as our Digital Delivery Policy — explains how your purchased digital products are delivered to you. Please read it carefully before completing your purchase.
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IMPORTANT: WE SELL ONLY DIGITAL PRODUCTS — NO PHYSICAL SHIPPING
[Your Website Name] is a 100% digital store. We exclusively sell digital products in the form of astrology eBooks (PDF format). We do not manufacture, stock, package, or physically ship any product to any address anywhere in the world. Traditional shipping carriers, courier services, or postal charges are completely not applicable to our business.
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1. HOW YOUR EBOOK IS DELIVERED
After you successfully complete your payment, your purchased astrology eBook is delivered to you electronically via email in one of the following ways:
(a) As a secure, time-limited download link sent to your registered email address
(b) As a direct PDF file attachment to your registered email address
You will receive this delivery email from: [kundlidekhe@gmail.com]
Please add this email address to your contacts or trusted senders list to avoid delivery to your spam/junk folder.
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2. DELIVERY TIMELINE
Standard Delivery: Within 24 hours of successful payment confirmation.
In the majority of cases, delivery is near-instant — you will receive your eBook within a few minutes of a successful payment. However, delivery may occasionally take up to 24 hours due to:
- High order volume during special offers or festive seasons
- Email server processing delays
- Anti-spam filter delays on the recipient's end
If you have not received your eBook within 24 hours of successful payment, please contact us before raising any dispute or chargeback.
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3. TECHNICAL REQUIREMENTS TO ACCESS YOUR EBOOK
To open and read your purchased astrology eBook, you will need:
(a) A device capable of opening PDF files — smartphone, tablet, laptop, or desktop computer
(b) A PDF reader application such as:
- Adobe Acrobat Reader (free, available for all platforms)
- Google PDF Viewer (Android)
- Apple Books or Preview (iOS/Mac)
- Any standard browser (Chrome, Firefox, Edge) on desktop
(c) A stable internet connection to download the file
(d) Sufficient storage space on your device (typical eBook size: 5 MB to 50 MB)
If you face any technical difficulty opening your eBook, please contact us and we will guide you promptly.
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4. DELIVERY CHARGES
Since all our products are digital, there are absolutely ZERO shipping or delivery charges. The price displayed on the product page is the final, all-inclusive price you pay. No hidden fees. No delivery surcharges.
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5. INTERNATIONAL CUSTOMERS
Our digital astrology eBooks can be purchased and received by customers anywhere in the world since there is no physical shipping involved. Your eBook will be delivered to your email address regardless of your country of residence.
Please note:
- All prices are listed and charged in Indian Rupees (INR)
- Currency conversion charges, if any, will be applied by your bank or card provider
- We are not responsible for any international transaction fees charged by your bank
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6. NON-DELIVERY SITUATIONS AND RESOLUTIONS
If you have not received your eBook within 24 hours, the possible reasons are:
Reason 1: Incorrect email address entered at checkout
Resolution: Contact us with your order ID and correct email — we will resend immediately.
Reason 2: Email delivered to spam/junk folder
Resolution: Check your spam folder and mark our email as "Not Spam."
Reason 3: Email blocked by your organization's firewall
Resolution: Use a personal Gmail or Yahoo email address and contact us to resend.
Reason 4: Payment deducted but order not confirmed
Resolution: Contact us with your payment screenshot/UTR number — we will verify and deliver within 4 hours.
In all non-delivery situations, please contact us at [kundlidekhe@gmail.com] with your full name, registered email address, and Order ID or Payment Reference Number.
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7. RE-DOWNLOAD AND RESEND POLICY
We understand that technical issues can sometimes result in lost files. If you accidentally delete your eBook or lose access to it:
(a) You may request a resend within 30 days of your original purchase date, free of charge.
(b) Contact us kundlidekhe@gmail.com with your order ID and registered email.
(c) After 30 days from purchase, a nominal re-delivery fee of INR 49 may be applicable.
We maintain order records for up to 7 years and can assist with resending purchased products during this period.
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8. CONTACT US FOR DELIVERY SUPPORT
If you face any issues with your digital delivery, please reach out:
Email: [kundlidekhe@gmail.com]
Phone: +91-8767591725
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Expected Response Time: Within 4–8 hours on working days
Please always mention your Order ID or Payment Reference Number when contacting us about a delivery issue, as it helps us resolve your concern faster.